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OUR STORY

Petbay is here to help you give the best to your best friend

From playing at the park to cuddles on the couch, there’s always a bigger and better way to care for and have fun with your pet.

Whether you have a husky who howls song tunes to you on your way out the door, a dachshund who’s a sucker for cuddles on the couch, a tabby cat who walks on your keyboard to let you know it’s time for lunch (even when it isn’t), or a Labrador who gets the whole-body-wobbles the moment they set eyes on you, every furry friend speaks their own language. We exist to deepen your connection with your four-legged friend.
 
At Petbay, we’re passionate about pets in every way. We’re suckers for puppy-dog eyes and will do just about anything to get felines purring our praises. We started this pet store because we think every good boy and girl should be treated like royalty. We want to celebrate all the weird and wonderful things your pets do. We exist to power up playtime and calm down bath time; to make snoozing simple and training trouble-free.

Petbay was born to get tails wagging, bodies wobblin’, and claws scratching (in all the right places). In order to do that, we live by a few rules:

We’re proudly Australian owned

We believe it’s important to source from local communities. From food cooked in Sydney kitchens to shampoo and conditioner made in Western Australia, we go out of our way to support Australian communities and businesses.  No more week-long waits for products overseas or sky-high shipping costs – we ship all our products from Adelaide. You can also sleep soundly knowing that because we source locally, our food is fresher (and tastier) for your woofer.  

We make sure our products work effectively

We pride ourselves on diligently testing every product (with the help of our best mates), so you can shop worry-free. We don’t compromise when it comes to quality. If a product isn’t up to scratch, we won’t stock it. We carefully curated our range of products so you can rest easy knowing toys will last the mile, and food won’t mean your pupper puts on the pounds.  You also shouldn’t have to sacrifice aesthetics for a high-quality product. If you’re buying a cat litter tray for your laundry room or a harness for your hound, it doesn’t have to clash to be comfortable. We took function and form into account when we chose our products, so your furry friend can be the talk of the neighbourhood.  

We keep health and happiness front of mind

At Petbay, your pooch’s health is paramount. We’re on a quest to find out how your hound ticks. From making sure their coat shines to checking that treats won’t give them tummy troubles, we’ve got you covered. We vetted all our products to make sure they’re safe, healthy and effective.

We’re operating on stolen land, and we won’t forget it

We acknowledge the traditional owners and custodians of the lands on which we work and live across Australia. We pay our respect to their elders past and present, and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

Other rules we abide by…  

We promise we don’t jump at strangers, meow before dinner or chew up the couch (most of the time).